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HipChat has become an essential tool for organizations across various industries, providing a platform for efficient communication and …
Starting at $0 per user
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What is HipChat (discontinued)?
Hipchat was discontinued by Atlassian. Users are being migrated to Slack.
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Popular Features
- Notifications (130)7.777%
- Chat (132)7.777%
- Search (103)7.272%
- Discussions (110)6.565%
Pricing
HipChat Basic
$0
Cloud
per user
HipChat Plus
$2
Cloud
per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.hipchat.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is HipChat (discontinued)?
Hipchat is discontinued by Atlassian. Users are being migrated to Slack.
HipChat (discontinued) Features
Project Management Features
- Supported: Mobile Access
- Supported: File tracking
- Supported: Search
- Supported: Integrates with other Project Management Tools
Communication Features
- Supported: Chat
- Supported: Status updates and activity feed
- Supported: Notifications
- Supported: Discussions
- Supported: User directory and online status
- Supported: Sharing and privacy
- Supported: Surveys
- Supported: Internal knowledgebase
- Supported: Integrates with GoToMeeting
File Sharing & Management Features
- Supported: Document files
- Supported: Image files
- Supported: Video files
- Supported: Audio files
- Supported: Access control
- Supported: Advanced security features
- Supported: Integrates with Google Drive
- Supported: Device sync
- Supported: Web interface
Additional Features
- Supported: Custom emoticons
HipChat (discontinued) Screenshots
HipChat (discontinued) Integrations
HipChat (discontinued) Competitors
HipChat (discontinued) Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global |
| Supported Languages | English |
Frequently Asked Questions
Hipchat was discontinued by Atlassian. Users are being migrated to Slack.
Slack, Microsoft Yammer, and Skype for Business, now part of Microsoft Teams are common alternatives for HipChat (discontinued).
Reviewers rate Surveys highest, with a score of 7.8.
The most common users of HipChat (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(574)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
HipChat has become an essential tool for organizations across various industries, providing a platform for efficient communication and collaboration. Users have praised its effectiveness in reducing the need for email and keeping track of events, discussions, and most employee communication. It has replaced other instant messaging platforms and is used for direct messaging, channel-based chat, disseminating information, and keeping everyone informed. Engineering teams particularly find HipChat useful for publishing build results, tracking deployment logs, and coordinating work during incident response. Software design/development agencies have also found value in HipChat for facilitating communication within teams spread across different time zones. Overall, HipChat has proven to be an easy-to-use platform that fosters collaboration between distributed teams and different departments while minimizing reliance on email. Its integration with other Atlassian software further enhances its functionality and makes it a valuable tool for organizations looking to improve their internal communication processes.
Attribute Ratings
Reviews
(1-25 of 93)Companies can't remove reviews or game the system. Here's why
April 13, 2021
Basic app with basic features
HipChat was used by our whole company and especially within the Engineering community. It helps everyone to communicate across team very effectively. HipChat had plugin and integration support so we have integrated with every other internal applications within the company. It helped for effective communication. It helped engineers' productivity and everyone reachable via this online platform.
- Instant Messaging app within your team and across teams via private and public channels
- Sharing documents and integration with JIRA were very helpful. Since it's an atlassian product it supported lot of integrations with confluence, jira, bitbucket.
- Video calls and audio calls.
- At times, we've faced issues with hipchat server. Frequent downtime due to instability of the app.
- Video calls are not that great and it missed lot of functionalities provided in Zoom.
- It lacked apps within hipchat like how Slack does.
March 23, 2021
Easy to use with lot of room for improvement
HipChat is used as channel to communicate within our team, and also used to collaborate with other teams and individuals. It is used by our organization, as it was cheaper compared to other solutions at the time we started using it.
- Easy to create private rooms and add people
- Effortless searching history of conversations
- UI and UX can be improved
- Should allow mentions for people who are not in group
- Should have a feature to reply to a message in group chat
- Video feature should allow more than 20 people
March 16, 2021
Great tool for real-time communication
HipChat was used for my section of the organization. My team had its own group chat were we communicated. It solved the problem of working from home and relaying messages to my team members in real time. It helped eliminate individuals getting lots of emails. HipChat gave us clarity and transparency on what people were working on.
- Good user interface
- Transparency
- Easy to use
- Easy to manage
- Video calling
- More functionality
The company I formerly worked at used HipChat for all inter-office employee communications. In 2013 when I started at GLG, it was the primary form of communication used by employees. Although our desks all had ip phones we almost never used them unless interfacing with clients outside of the business. Instant messaging through HipChat made a huge difference in productivity since it meant you could respond even while inside a meeting. Meetings were nearly constant at GLG and this massively improved productivity and response times.
- Instant Messaging Colleagues
- File Transfer
- Searchable Message History
- Audio quality was inconsistent. Sometimes excellent but mostly awful.
- Video quality was universally poor and led us to using Zoom as our primary video communication tool.
- Although HipChat supported file transfer, larger files would sometimes stop transferring.
December 18, 2018
HipChat - A good messaging service
HipChat is a product using the concept of connecting with other people, just like a messenger for office purposes. You can share files and videos but it gets messy when sending large files. Easy to use and easy to create groups and communicate. This type of software is better for fast messaging than sending emails; you will get notified when any message arrives.
- Connecting to office people in simpler way.
- Easily sending documents, videos, images, etc.
- Video call feature is also available which can be used.
- Sending large files is problematic, sometimes it fails.
- Emoji system is not so good.
January 24, 2018
Communicate with a real-time chat with your team members
We use HipChat to communicate with virtual teams, across the whole organization. It gives virtual teams a sense of belonging to the same team, and allows people to communicate in real time, addressing problems more interactively, and sometimes faster than a mail thread sent to all people from the same team could do.
- HipChat keeps the history of a chat within a room, allowing anyone with the right permission to join the room at any time, and to search the chat history months after.
- HipChat has support for animated gifs, which allows the people to communicate with animated gifs and memes.
- People who are not in the chat at the time they are mentioned receive an e-mail, so that they know they need to catch up later on.
- HipChat is integrated with other Atlassian products like Confluence and JIRA. Updates to pages in Confluence or card in JIRA can trigger real-time notifications in a HipChat room.
- The notification system could be improved. You have the choice to receive notifications at every message (could be overwhelming), only when you are mentioned, or never. When you choose to never receive notifications, it'd be nice to see a unread count in the app dock.
- Sometimes people get disconnected or close the app and forget to re-open it. This may sometimes end up with chats losing some people, without anyone realizing it before some time. It'd be nice if there was a system to remind people to re-open their app if they do not show after some days.
- It'd be nice to see in real time who is writing in the chat before the message is sent.
We adopted HipChat for our team as a better way to communicate when our organization was still using Jabber as the official communication tool. At the time, it was a much better solution for communication because it was more reliable and had better features than Jabber. We were also able to utilize many integrations with other services.
January 23, 2018
A poor alternative to Slack
I tried out HipChat as an alternative to Slack and was not satisfied. We intended to use it for internal communications with team members, file sharing, and project organization. I thought it would be a more efficient alternative to emails and Google Chat.
- Message members of organization
- Share files
- Integrate with project management software
- The platform is not user-friendly
- There is no way to set it to “away” so you have to log out each time
- If you log in via Google, you have to enter your entire login info each time
January 19, 2018
There's big room for improvement!
We use Hipchat across all company offices as it comes with JIRA and other Atlassian software. We have multiple groups depending on the department or product but only internally. Our employees communicate daily and use it in both formal and informal ways to manage projects/software development/office management. We also have JIRA integration in some groups.
- Hipchat bots are very useful and make routine tasks easier to accomplish and save some time.
- Easy to use and intuitive user interface.
- Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
- Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
- Video and audio calls are pretty useless, they're slow and not always work.
- The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
January 17, 2018
HipChat for devops
HipChat has been selected as a product from Atlassian's suite. Because we already used Bitbucket and because we were looking for a persistent chat room, HipChat was chosen. This product was not only used by our devops teams in order to discuss and receive notifications but also by software craftsmanship in order to debate technologies and help each other.
- Persistent chat room. HipChat stores the communication and allows you to follow a discussion without being involved from the beginning.
- Multi tenant rooms. We can create as many discussion rooms as we want.
- Third-party integration. HipChat exposes an API that can be used by third-party applications (i.e. Prometheus for monitoring, Jenkins for CI/CD, etc).
- Research should be enhanced
- Possibility to integrate a chat bot
January 17, 2018
HipChat ain't all that hip.
We used HipChat for our internal communication platform. However, we recently switched to Slack. HipChat seemed a bit dated and frequently had issues such as outages, latency, and a number of other problems. For a platform that is basically AIM on steroids, we've come to expect that at a bare minimum uptime to be damn near perfect.
- Internal communication
- Allows for chat between teams
- Allows for troubleshooting to quickly be discussed
- Uptime
- Ability not to freeze or lag
- Lacked "bells and whistles" than comparable platforms offer
We started using HipChat in our Development and IT departments, but have had other teams migrate from Skype for Business so it's pretty much across the organization including remote users. Our Agile teams all have their own rooms. The cross-platform product is used by both our Mac and Windows users at higher rates than any previous chat client we had and it's stable and constantly online.
- Cross-Platform support for both Windows & Mac users as well as a web-based client.
- Small installation footprint with outstanding functionality.
- Free version exists so you can try the product without having to purchase upfront.
- The program sometimes locks up and has to be killed via Task Manager on the Windows side.
- The updates are frequent, but that's part of their process.
- Integration with Active Directory would be nice.
October 26, 2017
HipChat nice messenger app - all in one
HipChat is being used across the whole organization. I'm a software developer and I use to chat and collaborate with other developers across the whole organization. We have three groups of people talking about specific topics and sharing code snippets.
- The /code is useful to share code.
- HipChat groups are really useful in order to get connected to people with a particular interest across the organization.
- The Video Call, all in one tool is really nice.
- Write code in a line with other words, for example.
- I am using this class /code SomeClassName, and it's not working.
November 09, 2016
Hip Chat review by Vladimir Salnikov (Bee Robotics team)
We use HipChat across the whole organization to communicate with a distributed team, with members located in many corners of world - Russia, Brazil, US, Japan, India... Sometimes when problems with other messengers occurs, we also use HipChat to make video calls. Here we are missing group videocalls. So we use Skype for it, and this is the only reason to use Skype. The rest of HipChat works very well. Earlier versions of HipChat had troubles with Windows 7 x64, but nowadays it is very stable and works perfectly.
- Storing messages history
- Sending and storing docs
- Stability and scalability
- Group video calls
November 07, 2016
It does the job most of the time.
We use HipChat across our organization for one on one and group chat. We also use it for video calls when employees work remotely.
- The emoticons are fun and add levity to the printed word which can come across wrong.
- Groups are hugely useful for team communication.
- Search history is great for retrieving information from past conversations.
- HipChat app fails to load at least once a week. This is extremely annoying.
- Sometimes on start up it looks like no one is available.
- Constant updates interfere with our day to day work.
November 07, 2016
HipChat Review
We are currently using hipchat throughout all of our organization, we have it synchronized with bitbucket, jira and confluence. All in all it is a very complete environment to work with. It mainly lets us keep track of everything that is going and allows us to quickly reference issues (or other things).
- Integrations with other Atlassian products as it creates a perfect work environment.
- HipChat is stable and very reliable. We have not had connection issues to the service.
- The video call is very useful as we don't have to switch to another application to do calls.
- Only comes as OVA or AMI images. Doesn't come as a binary and depending on the organizations environment it can be a little tricky to deploy.
- Better notification system while the user is offline.
November 02, 2016
Cool
It's being used as a group chat across the whole organization between different departments. It address all technical business problems we experience.
- Quick
- Stays connected
- Fairly easy to navigate
- Constant updates on who is logged in and out
- If I check the box to stay logged in, it will still log me out
November 01, 2016
Great product for team collaboration and discussion
HipChat was used for online conversation throughout the entire company. In a lot of cases, it is much better, and of course much faster, to use than email for getting replies, making decisions, and collaborating.
- Screen sharing was nice for when you need to quickly show somebody something.
- History search.
- Chat rooms.
- Cleaner interface.
- Better code support.
- Easier editing/deleting of messages.
October 31, 2016
Hip or not? Hipchat messaging
Hipchat is being used by the engineering, product, and data teams, only these departments and not across the whole organization. Hipchat quickly allows coworkers to communicate, send documents, and screenshots. While emails tend to clutter the inbox and contain longer essays, hipchat allows for quick informal check-ins and conversations through instant messaging. In a quiet office, it helps team-building where co-workers can have little conversations on the side.
- Hipchat allows me to "call" on different people in the department by the @ sign.
- Hipchat allows me to create different rooms for projects so I don't have to remember who's doing what, rather label the item based on the project.
- Hipchat provides a myriad of communication methods where I can add emojis to messages. It strikes the balance of informal in a business setting.
- Hipchat loads and presents attachments well.
- Hipchat could organize its messaging UI better, the side panel isn't my favorite.
- Hipchat could provide more granularity to its notification - it currently has three settings. One suggestion would be to provide different chimes for different rooms or people.
- Hipchat sends a notification when I'm not logged in and I receive a 1-on-1 message, these messages could be batched instead of individual emails.
- Hipchat sometimes doesn't authenticate my login correctly. Losing communication between the team makes teamwork hard.
We use Hipchat as a method of internal communication, as well as the notifier of Jira Help desk.
- Excellent connection between Jira and Hipchat.
- Real time notification on chatrooms when tickets have updated.
- It's easy to mention help desk tickets through jira in hipchat.
- The app can do better, it's difficult to keep it active when a phone goes idle. My profile looks idle and coworkers think i'm not checking my messages; I get email notifications.
- Multiple emails sent for one message - for example someone writes on hipchat "hi-hits enter-do you have a sec-hits enter-let me know-hits enter, I get 3 separate emails for that.
- There is no share screen/video option to discuss issues.
September 19, 2016
HipChat Brings Zen to Your Communication Overload
At my previous organization we used HipChat across our entire SaaS product organization to quickly communicate between Customer Services/Success, Engineering and Product Management departments. In addition to enabling topic based conversations without the horrendous anti-scale of email, we relied heavily on integrations for alerting across our infrastructure and tools so that information was available to all who were interested. If you are using Bitbucket, JIRA and Confluence the synergy becomes awesome.
- Real-time collaboration
- User specific customizable alert settings
- Centralized tool for communication and alert monitoring
- Native apps have performance issues and often lag behind in features compared to the web app
- Search through historical conversations could be much better
- Grouping users or using aliases could be made easier
September 17, 2016
Virtual standups with Hipchat
Hipchat is not organisation wide but is heavily used in both the editorial content areas and the strategy implementation areas of our division. It is also heavily used by a number of development teams working on our products. In particular our editorial content and strategy teams are scattered across Australia with users in regional areas such as Broome WA, Bendigo NSW and Lismore VIC. When staff are located thousands of kilometres apart a real time targeted chat system is important.
- standups: I have installed the standup hipbot and as we have staff in a handful of locations across 3 timezones we can run virtual standups by having members of the team log a "Yesterday I did ... "/"Today I'm doing ..." The bot allows me to pull these reports out of the noise very simply.
- availability: When you have a dispersed team working on a project the ability to see they are available and get immediate answers to questions is important.
- contact with other teams: While other teams work on our products its useful to be able to watch what they are doing by lurking in their HipChat room. I always say Good Morning and them knowing I'm there means they can ask for clarification on requests quite simply even though they may be working 1000 or 2000kms away.
- I would love to see a bot wizard developed - for example I'd like to find the time to build an "on this day" bot which replied to the first person to chat each day, but I lack the time to study the system.
September 14, 2016
Good system, more expensive than competitors
We use hipchat as an internal chat system. It's used primarily by the Cloud Services department, but people that use our internal products also have access to support rooms where they can ask questions.
- Hipchat has good support for message searching to allow you to go back through history and find important comments or copy/pasted things.
- Room creation, deletion, administration, and the general usability of Hipchat are all very solid.
- The added emoji features are a ton of fun.
- The online webapp is not as good as it probably should be.
- Hipchat is surprisingly expensive for a large team.
- Hipchat integration with other services is lacking compared to Slack.
September 13, 2016
A great tool for dynamic teams!
We use hipchat both to coordinate across different teams as well as to manage our work flow. It's very useful having an application that is a chat but also allows to reference tickets.
- Chat
- Bots
- Integration with Jira
- Less memes, they tend to push people to waste time rather than be productive
Our engineering team is somewhat dispersed geographically. We use HipChat as a multi-user chat for daily ongoing work on various systems. For example, our DevOps team notifies us through HipChat when a service is down. We make limited use of rooms to allow subsets of the organization to communicate in real time without having to disturb those that don't need or want to be a part of that room's discussions.
- The UI is mostly intuitive and easy to use. If you've used any chat tool you'll have no trouble with HipChat's basic features.
- The ability to create rooms of users is helpful. For example, UI designers, DevOps engineers, and QA testers can communicate without disturbing members of other teams.
- Using @names in messages makes it easy to notify individuals or groups that an important message was sent. For example, @all notifies all users in the room, and if they are not online at the time the message is sent, they receive an email. @here is similar to @all, but it just notifies everyone online.
- The integration with Jira is easy and nearly seamless.
- HipChat enables use to use and create emoji-like icons, but they are so small as to be almost unusable.
- While text chat has been reliable and easy to use, I have had some difficulty with voice chat.